Healthcare Solutions
OTC Benefits
- Full Omnichannel Shopping Experiences Available
- Largest Product Selection & Lowest Product Costs
- User-Friendly Member Experience
- Leading Directed Spend Technology Platform Since 2013
Thousands of Items
Multiple Ways to Shop
Improve member satisfaction through a powerful omnichannel program with up to four easy ways to buy.
In-Store
Members can choose from one of the 55,000+ locations in our national retail network.
Online
They can shop online in the comfort of their own home with fast delivery.
By Phone
Members can order by phone with the product catalog for easy home delivery or in-store pickup.
Mail-In
They can order by mail via an order form included with the product catalog for easy home delivery or in-store pickup.
Thousands of Eligible OTC Products
Improving member health starts with choice. Offer your members access to a wide selection of affordable products that make benefit dollars go further.
Your members can choose from thousands of CMS-compliant OTC products available online and in-store. They can review the printed catalog, browse the product categories list or use the app product scanner in-store to find eligible products.
Home Delivery
For programs with OTC and food benefits, members can order select non-perishable healthy foods from the program catalog with fast delivery to their home.
Member Experience
Members get a branded and customized welcome kit along with
user-friendly digital tools to provide easy access to all their benefits.
Members Receive:
- Welcome booklet
- Program card
- Product catalog
- Categories list
- Instructions to download mobile app
Members Can:
- View benefits and balance
- Browse eligible products & services
- Find participating retailers
- Checkout with barcode or card number
Reduce Product & Shipping Costs
Our retail partners carry a wide variety of branded and generic OTC drugs and health-related items at costs that average 10-20% below industry prices. Omnichannel shopping that includes an in-store option can reduce shipping costs for your members and increase loyalty.
%
Shop in-store with no shipping costs
%
Shop online with home delivery
%
Shop by phone with home delivery
%
Shop by mail with home delivery
Configure Engagement to Control Costs
Dial Engagement up or down:
- Full issuance vs. opt-in enrollment
- Monthly vs. quarterly issuance
- Roll-over vs. expire unused benefits
- Scheduled vs. ad-hoc
- Communications (infrequent vs regular)
What Members are Saying
“Great app. I can scan from my phone right in the store before I buy to make sure the product qualifies.”
“This app helped me out with all of my over the counter meds.”
“Love this app. I can order my things one day and have it there in about 2 days sometimes one.”
Industry Leading Customer Retention
The Solutran S3® Platform delivers superior member retention with one-method access to all supplemental benefits. Our customer retention rates are as high as 10x industry averages.
Multi-Benefit
Consolidate Vendors • Minimize Internal Resources • Lower Costs
Built to grow with your evolving benefit strategy, the platform allows you to add supplemental benefits to existing programs without disrupting or re-educating members.
Reach out today to learn why the industry’s top health payers are switching to the Healthy Benefits+ platform.
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